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Abu Dhabi Automates Patient Experience At Hospitals

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Abu Dhabi Health Services Company (SEHA), in collaboration with SEDCO and Emitac, has installed self-service kiosks and a patient flow management system in 40 departments including outpatient clinics, labs, radiology centres, and pharmacies

Abu Dhabi is automating the hospital experience for patients who can now check-in via self-service kiosks. Abu Dhabi Health Services Company (SEHA), in collaboration with SEDCO and Emitac, has installed self-service kiosks and patient flow management systems in 40 departments including outpatient clinics, labs, radiology centres, and pharmacies.

A company statement said that patient registration and check-in time had been reduced from 10-20 minutes to less than a minute.

“For a more convenient experience, our self-service machines include KYC feature to identify patients by Emirates ID card or mobile number, saving the patients from the hassle of manual data entry,” said Majdi Al-Beit Shawish, CEO, SEDCO.

The machines can instantly check insurance approvals, patient eligibility, and payment requirements. The self-service machines enable pre-booked patients to check in, cancel, or reschedule their appointments, update their patient information, and even schedule their next appointment at the end of their visit.

The self-service machines also function as ticketing kiosks where walk-in patients can get a queue ticket and wait for their turn. The advanced patient flow management solution streamlines between walk-ins and pre-booked patients. The system notifies patients with appointments about their turns by sending mobile notifications; patients can rely on these alerts and manage their time accordingly.

“Powered with interactive dashboards and an advanced reporting system, our solution allows SEHA management to monitor each healthcare centre, operation, and KPIs such as service quality, utilisation, and turnaround time. The system then generates strategic reports to take future decisions to provide exceptional healthcare services while ensuring better resource allocation and strategic planning to enhance the efficiency of its facilities,” Majdi added.

Dr Marwan Al Kaabi, Group Chief Operations Officer at SEHA, said: “As part of our smart health transformation, the self-check-in system has immensely facilitated the accessibility to care for our patients. We are happy that we have partnered with SEDCO to implement the smart kiosks as a trusted supplier by providing the latest advancements suitable for the healthcare type of service.”

DF

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