Cebu Pacific permanently removes change fees

Removal of change fees is a result of CEB’s commitment to restore passenger confidence in air travel

Dubai: In line with its commitment to provide flexibility to restore passenger confidence in air travel, Cebu Pacific, the Philippines’ largest national flag carrier, has permanently removed change fees allowing passengers, including those travelling from Dubai to Manila, to rebook as many times as they need.

“In a recent survey that we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again. Because of this, we are permanently removing our change fee effective immediately. As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyone to fly again,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience.

With the removal of change fees, passengers may now rebook their flights as many times as they need at no cost. A minimal fare difference may still apply.

In addition, the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) has recently released a new set of simplified requirements for domestic travel, which states that travel authorities and health certificates will no longer be needed. Quarantine protocols will also be only required for those showing symptoms.

“This is a timely announcement as well as we support the recent IATF announcement on the standardised travel requirements, and as we celebrate our 25th founding anniversary this month,” added Iyog.

Passengers may conveniently manage their bookings through the Cebu Pacific website: bit.ly/CEBmanageflight. Simply log in using your GetGo account, if applicable, or enter your booking reference to access your booking online. Bookings can be modified up to two (2) hours before the flight.

Passengers may also easily update their contact information and addresses, as well as correct misspelled names, nationality, birthdays, and salutation through the same portal. Those who booked their CEB flights via travel agencies must coordinate requests through their respective agents.

Flights may be booked through www.cebupacificair.com or the mobile app, available both in Google Play and App Store. Those who prefer to pay in cash may pay over the counter at any branch of Al-Ansari Exchange and Al Rais Travels located across the UAE, within eight hours of making a booking online.

For more information, visit www.cebupacificair.com and follow Cebu Pacific Air on its official social media account for more information.

© Press Release 2021

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