ChatFood, an omnichannel ordering and data-driven marketing platform based in the UAE, has announced a newly strengthened delivery logistic partnership with Careem Express, the logistics arm of the one-stop solution app Careem. The collaboration of two powerhouses will provide restaurant merchants with instant access to a dependable delivery fleet.
Ayman, the Founder and CEO of Projecto Acai, said: “One-click delivery on ChatFood is a game-changer for us! With no intervention from our side, we instantly gained access to Careem’s delivery fleet, who are now delivering our orders across Dubai and Abu Dhabi, by clicking one button! With ChatFood, we reduced our delivery time by 28% compared to our previous provider in only one month.”
In the Middle East, logistic-as-a-service has become more challenging and competitive in recent months, and several logistic providers have decided to refocus their attention on a small number of high-volume verticals. As a result, some businesses, including restaurants, have been left without a way to deliver their own orders to customers. With the cost and labor pressures on hospitality businesses increasing, it was critical for ChatFood to provide a high quality and affordable solution for its merchants with access to delivery on demand.
ChatFood and Careem have made it very easy for partners to get started on commission-free orders delivered by Careem, including a fully-handled set-up with no tedious contract negotiations, as part of their commitment to providing partners with the technology and solutions needed to provide guests with a seamless experience at every meal. By doing so, they give SMEs access to on-demand delivery even if they cannot afford their own fleet.
Michele, the Co-Founder and Managing Partner of Pitfire, also shared: “Using Careem on ChatFood is a breeze. We no longer have to manage separate contracts, negotiations, invoicing and manual order management. Commission-free orders and smooth, on-time delivery is a recipe for success!.”
ChatFood’s co-founder and CEO, Benjamin Mouflard, shares, “Thanks to our partnership with Careem we can offer our restaurant partners an easy, plug-and-play solution, so that they can focus on what they love and do best: cook amazing food and delight their customers. In this time of surging food costs, labor shortage, and increasing commissions for hospitality venues, we know it’s key!”
ChatFood has already enabled over 3,000 hospitality venues in the Middle East to generate more than $100 million in sales and convert more than 1 million visitors into direct customers, with a 260% YoY growth rate. ChatFood’s newly launched NFC/QR ordering system, in addition to its delivery services, has delivered outstanding results for its partners: 35% higher average spend, 3x more tips, and 25% more labor efficiency. This has enabled ChatFood to increase revenue and margins during a period of rising food costs, labor shortages, and rising commissions for hospitality venues.