Tuesday 2 August 2022 – 14:58
DUBAI, August 2 / WAM / The call center of the Ports, Customs and Free Zone Corporation in Dubai, under the slogan “Your happiness is our most goal”, received during the first half of 2022 about 70,000 inquiries through the various communication channels provided to made available by the Company for the benefit of its customers, whether by phone, email, website or WhatsApp.
Hind Ahmed Shaker, Director of Strategy and Communications at the Ports, Customs and Free Zone Corporation, confirmed that the company’s call center operates 24 hours a day, seven days a week to serve the company’s customers and its various organizational units, which number. more than 150 thousand customers that the company is proud to serve adding that the company follows procedures that adhere to best practices and standards to handle queries and feedback using 4 different languages which are Arabic, English, Urdu and Farsi .
She explained that the call center received about 37,000 phone calls via the number 800990 during the first half of 2022, in addition to answering almost 28,000 emails via firstname.lastname@example.org and responding to 1,850 calls via the website www.pcfc.ae In addition to receive more than 800 inquiries via the “WhatsApp” application.
WAM/Mohamed Jaballah/Abdul Nasser Moneim