Dubai Electricity and Water Authority (DEWA) has taken customer service to the next level with the launch of its state-of-the-art customer happiness center at Ibn Battuta Mall in Jebel Ali Village. His Excellency Saeed Mohammed Al Tayer, MD and CEO of DEWA, unveiled the futuristic facility, which is now located in the Persia Court of the mall.
The newly revamped center boasts cutting-edge digital services and facilities that harness the power of Artificial Intelligence (AI) and modern technologies. Customers can now interact with DEWA staff through video chat screens and access information about the organization’s digital offerings. To ensure privacy during video interactions, private cabins are available for customers to utilize.
One of the center’s key highlights is the AI-supported virtual assistant, ‘Rammas’, which enhances customer service interactions. Customers also have the convenience of paying their bills through cash deposit machines and Etisalat payment machines. This seamless integration of technology aims to streamline the customer experience and make transactions more convenient.
Moreover, the customer happiness center features DEWA’s smart app on televisions, offering customers multiple communication channels to engage with the organization. From text and video chats on Hayak to live video chats with sign language support for the hearing impaired on Ash’ir, DEWA is committed to providing inclusive services for all customers. Additionally, customers can seek technical assistance for water-related inquiries through a dedicated service.
The center also serves as a platform for customers to voice their complaints, suggestions, and feedback, signaling DEWA’s commitment to continuous improvement and customer-centricity. To further enhance the customer experience, the center offers a customer happiness lounge with premium hospitality services, inviting customers to actively participate in shaping DEWA’s services.
In line with Dubai’s commitment to inclusivity, the future customer happiness center adheres to the Dubai Universal Design Code. This ensures that all services, facilities, and information are accessible to People of Determination on an equal basis, fostering an inclusive environment for all customers.
The center operates during the mall’s opening hours, making it convenient for customers to access DEWA’s services. From Sunday to Thursday, the center is open from 10 am to 10 pm, while on Friday and Saturday, customers can visit from 10 am to midnight. This extended operating schedule reflects DEWA’s dedication to enhancing customer service and improving accessibility for customers.
Overall, the launch of DEWA’s future customer happiness center signifies a significant step towards delivering exceptional customer service experiences. By leveraging AI and modern technologies, DEWA is setting a new standard for customer engagement and satisfaction. Customers can now expect seamless interactions, convenient payment options, and inclusive services – all under one roof at Ibn Battuta Mall’s Persia Court. DEWA’s commitment to innovation and customer-centricity is evident in the forward-thinking design and features of the customer happiness center, making it a hub of excellence in customer service in Dubai.