Home News GDRFA’s Video Call service proves efficient in initial phase with over 250,000 calls received

GDRFA’s Video Call service proves efficient in initial phase with over 250,000 calls received

by Dubai Forum
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DUBAI, 12th March, 2023 (WAM) — The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has announced the results of its “Video Call” service’s first phase, launched on 11th January, 2023, reporting over 250,000 calls.

The service has proven to be highly effective in addressing various types of requests related to financial services procedures, golden visas, humanitarian cases, legal advice, establishment services, naturalisation matters, real estate investor procedures, entry permits, investigations, properties investors, residents and citizenship.

Brigadier General Hussein Ibrahim, Assistant Director-General of the Institutional Support Sector, highlighted the benefits of the Video Call service, stating that it enables individuals to complete transactions and submit documents remotely. This is made possible through visual, direct, and interactive communication with the responsible employee, eliminating the need to visit in person.

Ibrahim added that this innovative service offers all types of customers the convenience of completing their requests from the comfort of their homes or offices. The service guarantees high efficiency while minimising effort and time through direct visual communication with the employee in charge of updating data or providing any necessary information.

He noted that a significant portion of the incoming calls were inquiries, adding that the video call service is primarily designed for completing transaction procedures, while customers can receive answers to their inquiries by contacting the Amer call centre at the toll-free number 8005111, which operates 24/7.

Amjad Saleh

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