Dubai Electricity and Water Authority (DEWA) has set a new precedence in customer service with the unveiling of its cutting-edge customer happiness center at Ibn Battuta Mall, located in Jebel Ali Village. The state-of-the-art facility, launched by His Excellency Saeed Mohammed Al Tayer, MD and CEO of DEWA, promises to revolutionize the way customers engage with the organization.
Gone are the days of long queues and tedious wait times, as DEWA’s futuristic customer happiness center boasts a range of digital services and facilities that leverage the power of Artificial Intelligence (AI) and modern technologies. Customers can now interact with DEWA staff via video chat screens, providing a personalized experience that enhances customer satisfaction.
One of the notable features of the center is the AI-driven virtual assistant, ‘Rammas’, which simplifies customer interactions and queries. Additionally, customers have the convenience of paying their bills through cash deposit machines and Etisalat payment machines, ensuring a seamless and hassle-free transaction process.
The integration of innovative technologies doesn’t stop there – DEWA’s smart app is available on televisions within the center, offering customers various communication channels to connect with the organization. Whether it’s through text and video chats on Hayak or live video chats with sign language support for the hearing impaired on Ash’ir, DEWA is committed to providing inclusive services for all customers.
In a bid to enhance customer feedback and engagement, the center serves as a platform for customers to voice their complaints, suggestions, and feedback. This commitment to continuous improvement underscores DEWA’s customer-centric approach and dedication to providing top-notch services.
To ensure that all customers are catered to, the future customer happiness center at Ibn Battuta Mall adheres to the Dubai Universal Design Code, guaranteeing accessibility for People of Determination on an equal basis. This commitment to inclusivity aligns with Dubai’s vision of creating a welcoming environment for all customers.
Operating during the mall’s opening hours, the center provides customers with convenient access to DEWA’s services. With extended hours from 10 am to 10 pm on weekdays and from 10 am to midnight on weekends, DEWA prioritizes accessibility and convenience for its customers.
Overall, the launch of DEWA’s future customer happiness center marks a significant milestone in enhancing customer service experiences. By embracing AI and modern technologies, DEWA is setting a new benchmark for customer engagement and satisfaction. Customers can now look forward to seamless interactions, convenient payment options, and inclusive services all under one roof at Ibn Battuta Mall’s Persia Court.
DEWA’s commitment to innovation and customer-centricity shines through in the forward-thinking design and features of the customer happiness center, positioning it as a beacon of excellence in customer service in Dubai. As DEWA continues to prioritize customer happiness and satisfaction, the new center stands as a testament to the organization’s unwavering dedication to providing exceptional services to its customers.