A traffic and licensing centre in Fujairah has achieved a remarkable milestone by earning a seven-star rating in the UAE Government’s Global Star Rating System for Services. This accolade highlights the centre’s commitment to excellence in public service and sets a benchmark for other government entities across the country.
Fujairah Traffic Centre Tops UAE Service Rankings
The Traffic and Licensing Service Centre in Fujairah, part of the Ministry of Interior, received the highest score in the latest round of evaluations, which assessed 179 service channels from 27 federal entities. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, confirmed the results of this sixth edition of the rating system. In a message on X, he congratulated the Ministry of Interior’s leadership and team for this achievement.
In addition to the seven-star rating, two other service channels received six stars: the General Directorate of Identity and Foreigners Affairs in Fujairah and the Customer Happiness Centre in Ras Al Khaimah. A call centre operated by the Ministry of Human Resources and Emiratisation was awarded five stars.
Key facts
- The Traffic and Licensing Service Centre in Fujairah received a seven-star rating.
- Two channels achieved six stars: the General Directorate of Identity and Foreigners Affairs in Fujairah and the Customer Happiness Centre in Ras Al Khaimah.
- A call centre from the Ministry of Human Resources and Emiratisation earned a five-star rating.
- Overall, there was a 13% improvement in call centre performance, 5% in service centres, and 4% in digital service channels.
- The Global Star Rating System evaluates government services based on quality, efficiency, and customer experience.
Implications for Residents and Businesses
The achievement of the Fujairah Traffic and Licensing Service Centre is significant for UAE residents and businesses, particularly those in the northern emirates. The seven-star rating indicates a high level of service quality, which can enhance the overall experience for individuals seeking traffic and licensing services. This focus on customer satisfaction aligns with the UAE government’s vision of providing public services that rival the best in hospitality and efficiency.
The Global Star Rating System aims to continuously improve government services by prioritizing customer experience. This initiative encourages all federal entities to enhance their service delivery, which ultimately benefits residents and businesses alike. With the emphasis on quality and responsiveness, residents can expect a more streamlined and efficient interaction with government services.
What happens next
- Residents can continue to utilize the services at the Fujairah Traffic and Licensing Service Centre, which is now recognized for its excellence.
- Other government entities are encouraged to improve their service quality to achieve higher ratings in future assessments.
The recognition of the Fujairah Traffic and Licensing Service Centre as a top performer underscores the UAE’s commitment to enhancing public service quality across the nation.