Microsoft’s global service disruption has impacted email support services for Indian airlines IndiGo and Akasa Air, while Air India reported no effect on its operations. SpiceJet, meanwhile, canceled four flights from Dubai due to check-in service suspension by Dnata over unpaid dues.
IndiGo and Akasa Air report email support issues
On Friday, IndiGo announced via social media platform X that its email support services were affected by the Microsoft outage, leading to potential delays in receiving emails. The airline encouraged customers to use its website or mobile app for urgent assistance, stating, “All other support channels remain available.”
Akasa Air also confirmed delays in its email support due to the same disruption. The airline advised passengers to contact its 24/7 Akasa Care Centre for immediate help.
Air India maintains operations amid disruption
Air India stated that it is monitoring the Microsoft outage but confirmed that its flight operations and communication channels remain unaffected. The airline has rerouted its emails to ensure uninterrupted service and is responding to inquiries within its usual 24-hour timeframe.
SpiceJet cancels flights from Dubai due to Dnata issues
In a separate incident, SpiceJet canceled four flights from Dubai after Dnata suspended its check-in services due to unpaid dues exceeding AED 14 million. Reports indicate that only two SpiceJet flights were permitted to depart from the airport.
Background on Microsoft service disruptions and airline operations
Microsoft service disruptions can significantly affect businesses that rely on its platforms for communication and operations. Airlines, in particular, depend on email support for customer service and operational coordination. The impact on SpiceJet highlights the financial challenges that can arise in the aviation sector, especially concerning ground handling services.
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