The Abu Dhabi Housing Authority (ADHA) has taken a significant step towards improving customer service and satisfaction by opening a new ISKAN Abu Dhabi branch in Zayed City, Al Dhafra Region. This branch aims to provide convenient access to a wide range of services for UAE Nationals, including housing grant services, housing loans, exemptions, the purchase of residential land, and housing benefits exchange services.
Operating from Monday to Thursday, with extended hours from 7:00am to 3:00pm, and a shorter day on Friday from 7:00am to 11:30am, the new branch ensures that beneficiaries have ample time to seek assistance and access the services they need. In addition to in-person visits, beneficiaries can also conveniently apply for housing services through the ISKAN Abu Dhabi app, which offers all the services provided by ADHA in a user-friendly platform.
According to the Director General of ADHA, His Excellency Hamad Hareb Al Muhairi, the opening of the new ISKAN Abu Dhabi branch in Al Dhafra Region is a strategic move to enhance services for citizens in that area. By providing easy access to housing services, the branch aims to streamline the process for citizens seeking housing benefits tailored to their needs, ultimately improving their quality of life. This initiative is part of ADHA’s broader objectives to increase customer satisfaction rates for housing services throughout the emirate of Abu Dhabi.
The launch of the new branch signifies ADHA’s commitment to enhancing customer experience and meeting the evolving needs of UAE Nationals. By offering a physical presence in Al Dhafra Region, ADHA is expanding its reach and ensuring that citizens in remote areas have access to vital housing services. This strategic move underscores the authority’s dedication to creating a more inclusive and accessible housing ecosystem for all residents of Abu Dhabi.
In addition to the services offered at the new ISKAN Abu Dhabi branch, ADHA continues to explore innovative ways to improve the delivery of housing services. Through digital platforms like the ISKAN Abu Dhabi app, ADHA is leveraging technology to make it easier for beneficiaries to access information, apply for services, and track their housing benefits. This digital transformation not only enhances convenience for users but also streamlines processes and increases efficiency in service delivery.
As the housing sector plays a critical role in the overall development and well-being of communities, ADHA remains steadfast in its mission to provide affordable, quality housing solutions for UAE Nationals. By establishing strategic branches like the new ISKAN Abu Dhabi branch in Al Dhafra Region, ADHA is setting a precedent for customer-centric service delivery and accessibility across the emirate. This customer-focused approach is indicative of ADHA’s dedication to meeting the needs of its diverse population and contributing to the sustainable development of Abu Dhabi.
In conclusion, the inauguration of the new ISKAN Abu Dhabi branch in Zayed City, Al Dhafra Region, marks a significant milestone in ADHA’s efforts to enhance housing services and customer satisfaction. By expanding its presence and offering a comprehensive range of services, ADHA is well-positioned to meet the evolving needs of UAE Nationals and contribute to a more inclusive and sustainable housing ecosystem in Abu Dhabi. Through initiatives like the ISKAN Abu Dhabi app and strategic branch openings, ADHA continues to demonstrate its commitment to innovation, efficiency, and customer-centric service delivery in the housing sector.