Abu Dhabi Customs Authority Streamlines Operations, Reducing Customs Clearance Time
In a bid to enhance efficiency and user experience, Abu Dhabi Customs Authority has reported a significant improvement in customs clearance transactions during the first half of 2024. The authority has successfully reduced the time of customs clearance transactions from an average of 15.47 minutes in the first half of 2023 to just 13.86 minutes in the same period of 2024. This impressive achievement showcases the authority’s commitment to streamlining operations and providing a seamless customs clearance process for businesses and individuals alike.
Digital Transformation Drives Growth in Customs Transactions
The Abu Dhabi Customs General Administration has reported a remarkable 27 percent annual increase in digital customs transactions across Abu Dhabi’s border points in the first half of 2024. Proactive and automated transactions have seen a 28 percent surge, playing a significant role in the overall increase in customs transactions during this period. This growth is a testament to the authority’s dedication to implementing modern technology and artificial intelligence tools to enhance its services and provide innovative solutions to its customers.
Abu Dhabi Customs offers a wide range of services to customers, including proactive insurance refund services, truck transit permits, entry and exit permits for goods at customs centers, and customs certificates for vehicles. The authority also issues entry and exit customs certificates automatically when customers prepare their customs declarations, further streamlining the customs clearance process for greater efficiency.
Pre-Arrival Clearance Transactions on the Rise
During the first half of 2024, customs declarations experienced a 2 percent growth, with pre-arrival customs clearance transactions accounting for 71 percent of the total customs clearance transactions across various customs ports in the emirate. This surge in pre-arrival clearance transactions represents a 46 percent year-on-year increase, demonstrating the authority’s continued efforts to improve operational efficiency and provide a hassle-free customs clearance experience for its clients.
Director General Rashid Lahej Al Mansoori emphasized the authority’s focus on digital transformation and its commitment to providing effortless customer experience through the Abu Dhabi Program for Effortless Customer Experience. He highlighted the use of modern technology and artificial intelligence tools as key enablers of the authority’s success in achieving high growth rates and enhancing customer satisfaction.
Partnerships Drive Innovation and Excellence in Customs Services
Abu Dhabi Customs Authority has scored an impressive 94 percent on the Customer Satisfaction Index through the Abu Dhabi digital government services platform TAMM, reflecting the high level of satisfaction among users of the authority’s services. The authority continues to collaborate with partners to implement initiatives and projects that leverage advanced technologies and smart systems, with the goal of achieving the highest global standards in customs clearance time and supporting the emirate’s economic objectives and future vision for trade facilitation.
By prioritizing digital transformation, innovation, and customer-centric services, Abu Dhabi Customs Authority is setting new benchmarks in customs operations and paving the way for a more efficient and seamless customs clearance process. As the authority continues to embrace technology and collaboration with partners, it is poised to achieve even greater success in the years to come.
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