Etihad Airways Achieves Prestigious Five-Star Global Airline Status
In a significant accolade for the aviation industry in the United Arab Emirates, Etihad Airways, the national carrier, has been awarded the esteemed title of a Five-Star Global Airline for 2026 by the Airline Passenger Experience Association (APEX). This recognition underscores the airline’s commitment to excellence in passenger service, based primarily on direct feedback from travelers.
The announcement was made during the APEX/IFSA Awards Ceremony, which took place on September 11, 2023, as part of the APEX/IFSA Global EXPO in Long Beach, California. This event gathers industry professionals to celebrate achievements in the aviation sector and discuss emerging trends and challenges.
For this year’s rankings, nearly one million flights were evaluated across almost 600 airlines worldwide. Passengers rated their experiences using a five-star scale, and the results were independently certified by an external auditing firm, ensuring the integrity and accuracy of the assessment. Such a broad-based and rigorous assessment method reflects the growing importance of passenger feedback in the airline industry, where consumer expectations are continually evolving.
Arik De, Chief Revenue and Commercial Officer at Etihad Airways, expressed pride in this outstanding recognition. “We are incredibly proud to be recognised once again as a Five-Star Global Airline,” he remarked. “This honour is particularly meaningful as it comes directly from our guests, whose trust and loyalty inspire us every day. At Etihad, we are committed to offering world-class service that reflects the warm Emirati hospitality of our home in Abu Dhabi, and we will continue to set new benchmarks for excellence in air travel.”
This accolade comes at a time when the global aviation sector is rebounding from the severe impacts of the COVID-19 pandemic, which had decimated travel demand and challenged airlines worldwide. The recovery trajectory, coupled with rising competition in the Middle East—an area known for its burgeoning airline industry—demands that carriers like Etihad not only innovate but also enhance the overall passenger experience.
Etihad Airways, headquartered in Abu Dhabi, has consistently sought to distinguish itself through improved service offerings, modern fleet enhancements, and sustainability initiatives. These efforts are supported by advancements in technology and a strong commitment to customer service. The airline’s recognition as a Five-Star Global Airline reaffirms its position as a leader in the luxury travel segment, competing with regional rivals such as Qatar Airways and Emirates Airline, both well-renowned for their high service standards.
The Five-Star rating is indicative not just of the quality of in-flight service but also encompasses a range of factors, including cabin comfort, entertainment options, and the overall travel experience from check-in to post-flight services. This comprehensive approach to assessment means that airlines must not only maintain high standards during the flight but also create a seamless travel experience before and after boarding.
In a world that is rapidly becoming more interconnected, and where air travel serves as a vital conduit for global commerce and cultural exchange, the role of airlines extends beyond mere transportation. They become essential players in enhancing economic relationships between nations, facilitating tourism, and serving as ambassadors of their home countries.
Etihad’s recognition is also a testament to Abu Dhabi’s strategic investments in the tourism and hospitality sectors, which aim to position the UAE as a premier destination for global travelers. Such accolades contribute to enhancing the brand image of the UAE on the international stage, encouraging more visitors to explore the country’s rich culture, stunning architecture, and luxurious offerings.
As the aviation industry continues to navigate the complexities of a post-pandemic world, those airlines that prioritize passenger experiences while innovating in service delivery are likely to emerge as the frontrunners. For Etihad Airways, this latest accolade is not just a badge of honor but a commitment to continuous improvement and a reaffirmation of its objectives to lead in an increasingly competitive marketplace.
The recognition of Etihad Airways as a Five-Star Global Airline is emblematic of the broader aspirations of the UAE, showcasing the country’s capability to blend tradition with modernity while advancing on the global stage of excellence.
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