In a significant advancement for travel booking technology, Travelport—a leading global provider of travel commerce solutions—and Emirates, one of the world’s largest international airlines, have announced the integration of New Distribution Capability (NDC) content into the Travelport+ platform. This strategic partnership not only enhances the travel agent experience but also promises greater flexibility and an enriched service offering for travelers.
Travelport, known for powering travel bookings for a multitude of suppliers globally, has now made it possible for its agency customers to access Emirates’ dynamic NDC offers directly through its cutting-edge platform. The introduction of NDC, an industry-standard for distributing airline content, marks a pivotal moment for travel agencies, empowering them to view and compare a broader range of Emirates products and ancillary services. This development is anticipated to streamline booking processes and deliver a more personalized service to travelers, catering to their specific needs and preferences.
Adnan Kazim, Deputy President and Chief Commercial Officer at Emirates, highlighted the transformative nature of this collaboration, stating, “Agencies using Travelport+ will now have access to better, more enriched content that is only available via the Emirates NDC channel.” He emphasized that this integration will not only enhance Emirates’ visibility within the global travel retail community but will also facilitate a wider array of choices for travelers, allowing them more autonomy in selecting preferred services from Emirates’ renowned portfolio.
The NDC integration with Travelport presents numerous advantages for travel agencies. It simplifies the process of modifying or canceling bookings, equipping agents with the necessary tools to provide comprehensive customer care. As travel continues to rebound following the pandemic, having such capabilities available through Travelport+ will likely improve agents’ operational efficiency and customer satisfaction significantly.
Jason Clarke, the Chief Commercial Officer of Travel Partners at Travelport, also underscored the significance of this collaboration, asserting, “We are leading the way in delivering Emirates’ NDC content to travel retailers and giving agents the ability to compare and book the best offers and ancillaries available from Emirates on Travelport+.” By positioning Travelport at the forefront of modern retailing within the travel industry, this partnership illustrates how technology can enhance the travel booking experience—a critical aspect in a sector that has been undergoing rapid transformation.
As of now, the NDC content and servicing solution for Emirates is operational for agency clients located in several key markets, including Australia, Indonesia, the United Arab Emirates, and the United Kingdom. Travelport has announced plans to extend access to the Emirates NDC solution to agencies in additional regions over the coming weeks. This phased rollout highlights Travelport’s commitment to ensuring that a wide array of travel agencies worldwide can benefit from this innovative technology—aligning perfectly with the airline and the travel tech company’s broader objectives of enhancing travel accessibility and personalization.
The implementation of NDC presents an exciting frontier for the travel industry, as it promises to redefine travel distribution by fostering a more collaborative relationship between airlines and travel agencies. As demand for travel grows and consumer behaviors evolve, the need for robust technological solutions such as those developed in partnership by Travelport and Emirates becomes increasingly critical.
In conclusion, the integration of Emirates NDC content into the Travelport+ platform is set to enhance the way travel agencies operate, allowing them to offer a richer, more customized experience to their clients. As travel continues to rebound globally, such technological advances highlight the industry’s resiliency and its commitment to adapting to the evolving needs of travelers.
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