Sharjah Police Partners with Ministry of Cabinet Affairs on Global Star Rating System for Services

His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah and Chairman of the Sharjah Executive Council, witnessed the launch of a partnership between the Ministry of Cabinet Affairs and Sharjah Police to implement the Global Star Rating System for Services. The agreement was announced during the UAE Government Annual Meetings 2026.

What the partnership will do

The partnership focuses on sharing knowledge and expertise to develop service delivery channels, improve service quality and efficiency, and enhance the customer experience at Sharjah Police service centres. Areas of cooperation include:

• Applying the Global Star Rating System standards across Sharjah Police service channels
• Training staff who evaluate and classify service channels
• Using assessment results to identify improvement priorities
• Building a culture of continuous improvement across federal and local entities

Putting people at the centre of government services

The Crown Prince said improving government services is a key priority for the UAE leadership, whose model places people first and makes quality of life and community happiness central to policymaking.

He said: “The partnership between the Ministry of Cabinet Affairs and the Sharjah Police reflects the integration of national efforts and the pooling of expertise and capabilities to achieve government development objectives.”

Towards proactive, AI-driven services

His Excellency Mohammad Abdullah Al Gergawi, Minister of Cabinet Affairs, said the partnership sets an example of integration across government entities. He noted that the next phase will require more proactive and seamless services that use data and artificial intelligence to anticipate customers’ needs and reduce procedures, time and effort.

The agreement was signed in the presence of the Crown Prince and the Minister, and attended by Mohamed bin Taliah, Assistant Minister of Cabinet Affairs for Government Experience Exchange, and Major General Abdullah Mubarak bin Amer, Commander-in-Chief of Sharjah Police.

About the Global Star Rating System for Services

The UAE Government launched the system in 2011 to raise the standard of government service delivery and align it with international benchmarks. It rates service channels from two to seven stars based on the customer’s actual experience, and was updated in 2019 with new standards reflecting technological change.

Media contact

Aisha Alawadhi, Sharjah Government Media Bureau
aisha.alawadhi@sgmb.ae | +971 52 767 4447